Refund Policy
Last updated: September 06, 2025
Returns window #
Good to know: You may request a return within 14 days of delivery.
Items must be unused, in original packaging, and in resellable condition.
Non-returnable items #
- Customized or perishable goods.
- Items marked “final sale”.
- Used or damaged items not due to our error.
How to start a return #
- Email zenrock.shilajit@gmail.com with your order ID and reason.
- We will provide return instructions and the return address.
- Ship items back within 7 days of approval.
Tip: Use the original packaging where possible to avoid damage in transit.
Refunds #
Once received and inspected, approved refunds are issued to your original method (or as store credit) within 5–10 business days. Shipping costs are non-refundable unless we made an error.
Exchanges #
For size or item exchanges, contact us first to confirm stock.
Shipping returns #
Unless we made an error, you are responsible for return shipping. Use a trackable service; we’re not responsible for lost return parcels.
Contact #
Questions: zenrock.shilajit@gmail.com
This page is for general information and is not legal advice. Adjust to your jurisdiction and practices.